Privacy Policy

1. Introduction

EmbroideryDigitize.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Business information (company name, address)
• Payment information (processed securely through third-party providers)
• Account credentials (username, encrypted password)
• Communication records (messages, support tickets)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

2.3 File and Design Information

When you use our services, we collect:

• Uploaded artwork and design files
• Project specifications and requirements
• Feedback and revision requests
• Order history and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our digitizing services
• Processing orders and payments
• Communicating with you about your projects
• Improving our services and website functionality
• Sending service-related notifications and updates
• Providing customer support
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing (PayPal, Stripe, 2Checkout)
• Email communications
• Website hosting and maintenance
• Analytics and performance monitoring

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Ensure user safety and security
• Investigate potential violations of our terms

5. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security updates and monitoring
• Limited access to personal information
• Employee training on privacy practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion is requested
• Order and project files: 2 years after completion
• Payment records: As required by tax and accounting regulations
• Communication records: 3 years for customer service purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for relevant advertising (optional)

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@embroiderydigitize.com
• Website: Contact Form

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Continued use of our services after changes constitutes acceptance of the updated policy.