Frequently Asked Questions

Embroidery digitizing is the process of converting artwork, logos, or designs into a digital embroidery file that embroidery machines can read and stitch. Our expert digitizers create high-quality stitch patterns that ensure your designs look perfect when embroidered.

We accept various file formats including JPG, PNG, PDF, AI, EPS, CDR, and PSD. For best results, we recommend vector files (AI, EPS) or high-resolution raster images (300 DPI or higher).

Our standard turnaround time is 24-48 hours for regular orders. Rush orders can be completed in 6-12 hours for an additional fee. Complex designs may require additional time, which we'll communicate upfront.

Our pricing starts at $15 for simple designs and varies based on complexity, stitch count, and turnaround time. We provide free quotes for all projects, so you'll know the exact cost before we begin work.

We accept all major credit cards, PayPal, and bank transfers. Payment is required before we deliver the final digitized files. We also offer account billing for established business customers.

We offer unlimited revisions until you're completely satisfied with your design. If we cannot meet your requirements, we provide a full refund. Customer satisfaction is our top priority.

We provide all major embroidery formats including DST, PES, JEF, EXP, HUS, VP3, XXX, and many more. We can convert your design to any format your embroidery machine requires at no additional cost.

We can digitize designs of any size, from small 1" logos to large back designs up to 12" x 16" or even larger for special applications. We'll optimize the design for your specific hoop size and embroidery machine capabilities.

Yes, we provide detailed stitch count information, thread color charts, and embroidery instructions with every order. This helps you estimate production time and thread consumption for your projects.