Refund Policy
At Embroidery Digitize, we are committed to providing outstanding customer service and addressing any concerns related to order cancellations or refund requests. Our dedicated support team is always available to assist you, and we strive to facilitate refunds for genuine reasons. The following refund policies apply:
Refund Eligibility
1. Order Cancellation:
If you cancel your order within the specified time frame, you may receive a partial refund according to our order cancellation policy.
2. Payment Error:
In the event of an accidental double payment, we will issue a full refund for the duplicate transaction.
3. Incorrect Product:
If you receive the wrong product, you may be eligible for a refund or exchange as per our return and exchange policy.
Refund Exclusions
1. Change of Mind:
Refunds will not be provided if you cancel the order without a valid reason.
2. Quality of End Product:
We stand by the quality of our products. Dissatisfaction with the final design does not qualify for a refund.
3. Design Approval:
Once you approve the design, no refunds will be issued if the product has already moved to production.
4. Inactivity during Refund Process:
You must actively participate in the refund process. Lack of response may void your refund claim.
5. Third-Party Involvement:
Refund claims must be communicated directly with us. Involving third parties like friends, family, or lawyers may invalidate your claim.
6. Return Shipping Costs:
Customers are typically responsible for return shipping costs. If you need to return a product, please be prepared to cover these expenses.
7. Custom Patches:
Due to the personalized nature of custom embroidery patches, these items are not eligible for returns or refunds, as they are made specifically to your design and cannot be resold.
Our primary goal is to ensure customer satisfaction by providing exceptional products and services. If you have any questions or concerns regarding our refund policy, our customer support team is ready to assist you.